Product-Based FAQ
What is Nitarya’s Face Wash with Rice Water & Ceramides Complex?
Our Rice Water & Ceramides Complex Face Wash is designed to deeply cleanse and hydrate your skin. Enriched with Rice Water and Ceramides, it gently removes dirt and impurities while maintaining moisture levels in your skin. Ideal for all skin types, it leaves your skin feeling soft, smooth, and balanced.
How do I use the Rice Water & Ceramides Face Wash?
To use, wet your face, then pump a small amount of the face wash onto your fingertips. Gently massage it onto your wet face in a circular motion for about 20-30 seconds. Rinse thoroughly with water and pat your face dry.
What are the benefits of the Goodness of Cica & Green Tea Extract Face Wash?
Our Cica & Green Tea Extract Face Wash provides deep cleansing and refreshment. The Cica Extract soothes irritation, while Green Tea fights free radicals and reduces inflammation. This face wash is perfect for sensitive and acne-prone skin, leaving your skin calm, balanced, and refreshed.
What are the key ingredients in the Serum 5% Vita-C & 10% Niacinamide?
The Serum 5% Vita-C & 10% Niacinamide combines Vitamin C (Vita-C) to brighten the skin and fight pigmentation, and Niacinamide to refine pores, improve texture, and calm redness. It helps in achieving a radiant, even skin tone and reduces dark spots and uneven pigmentation.
How should I use the 10% Niacinamide Serum with Rice Water & Green Tea?
After cleansing and toning, apply 2-3 drops of the serum to your fingertips using the dropper. Gently tap it onto your skin in circular motions, spreading evenly. Allow it to absorb for maximum benefit. Use it both morning and night for best results.
Can the Sunscreen 1% Hyaluronic Acid with Aloe Vera be used daily?
Yes, our Sunscreen with 1% Hyaluronic Acid and Aloe Vera is designed for daily use. It provides SPF 50+ protection from both UVA and UVB rays while keeping your skin hydrated and soothe throughout the day. It’s suitable for all skin types, even sensitive skin.
How long should I wait before applying makeup after using the sunscreen?
It is recommended to wait at least 15-20 minutes after applying the sunscreen before applying makeup. This gives the sunscreen enough time to absorb into the skin and offer maximum protection.
Does the Sunscreen with Hyaluronic Acid leave a white cast?
No, our sunscreen is formulated to be non-greasy and does not leave a white cast. It blends easily into the skin and provides a matte finish, making it ideal for everyday use.
Is the Serum 10% Niacinamide and Vita-C suitable for sensitive skin?
Yes, our Vita-C & Niacinamide Serum is gentle yet effective for all skin types, including sensitive skin. It is formulated to improve skin texture, reduce pigmentation, and hydrate, without causing irritation.
How often should I use the Serum with Hyaluronic Acid?
For best results, use our Hyaluronic Acid-infused face wash and serum twice a day — once in the morning and once at night. Regular use helps to maintain skin hydration, improve texture, and keep your skin soft and supple.
Is the Sunscreen 1% Hyaluronic Acid suitable for oily skin?
Yes, our sunscreen is formulated to be lightweight and non-comedogenic, so it won’t clog pores or leave a greasy residue. It provides both hydration and protection, making it perfect for oily or combination skin.
Can I use the Serum 5% Vita-C & 10% Niacinamide along with other active ingredients?
Yes, our Vita-C & Niacinamide Serum can be layered with other products, such as moisturizers and sunscreens, but it is advised to introduce active ingredients gradually into your skincare routine to prevent irritation. Always do a patch test before mixing with other actives.
Can I use Nitarya products if I have acne-prone skin?
Yes, all Nitarya products are non-comedogenic and formulated to work effectively with acne-prone skin. Our Cica & Green Tea Extract Face Wash and Serum 5% Vita-C are specifically designed to soothe irritation, reduce inflammation, and promote healing, without causing breakouts.
Can I use Nitarya sunscreen on my body as well?
Yes, our Sunscreen with Hyaluronic Acid is safe to use on your face, neck, and body. Just ensure to apply it to all exposed areas, including your ears and hands, to protect your skin from harmful UV rays.
Service-Based FAQ
What is Nitarya's return and exchange policy?
At Nitarya, we want you to be completely satisfied with your purchase. If you are not happy with your product, you can return it within 15 days from the date of delivery. Products must be unused, in original packaging, and with all labels intact. Please contact our customer service team for further assistance.
How can I track my order?
Once your order is dispatched, you will receive a tracking number along with the courier details via email or SMS. You can track your shipment on the courier’s website or by using the tracking number.
How do I cancel my order?
If you wish to cancel your order, please contact us as soon as possible within 24 hours of placing the order. If the order has already been shipped, it will not be possible to cancel the order.
What payment methods do you accept?
We accept payments through credit cards, debit cards, UPI, net banking, and cash on delivery (COD), depending on your location.
How do I contact customer support?
You can contact our customer service team via email at support@nitarya.com or by calling our helpline at 1800-123-4567. Our support hours are from 9 AM to 6 PM (Monday to Saturday).
Is Nitarya shipping available internationally?
Yes! Nitarya currently ships to most international locations. Please check our Shipping & Delivery page for more details on international shipping costs and delivery times.
Do you offer gift cards?
Yes, we offer digital gift cards which can be purchased through our website. The gift card will be sent via email to the recipient.
Can I change my shipping address after placing an order?
We recommend you double-check your shipping address before placing the order. If there’s an error, please contact customer support immediately, and we will try to update the address if the order hasn’t been dispatched yet.
How can I apply a discount code?
You can apply any available discount codes during checkout. Simply enter the code in the designated box before confirming your order, and the discount will be applied to your total amount.
How do I know if a product is in stock?
All products listed on our website are in stock unless otherwise stated. If a product is out of stock, we will notify you through our website and offer an option to sign up for restock alerts.